What To Expect
- A timely personal response to your request (normally within 24 hours)
- Technical input, design and advice from the beginning
- Realistic expectations of price, risk, quality and delivery time
- Formal quotation within 1-2 days
- Face to face meeting from CRB Account Manager
- Assistance with ordering process and new vendor forms completed promptly if required
- Confirmation of order within 24 hours of placing purchase order
- Regular updates on progress by telephone or email – we will try very hard to reach you in person
- Despatch email with FedEx tracking number once your peptide or antibody has left CRB and is on its way to you
- After sales – any concerns or commendations will be logged as part of our Quality Management system ISO9001:2015
- Testimonials, case studies, publications – we are keen to hear from you regarding successful use of our custom reagents
- Follow up visit and follow on requests – we would be delighted to hear from you again and aim to please you every time!
